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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return & Refund Policy
We offer a 30-day money-back guarantee for our products. If you are not satisfied with our
products within the first 30 days of use, you may request a full refund by contacting our
customer support team at support@kerador.com. After 30 days, we do not offer return and
refund of our products.
Exceptions
We reserve the right to deny refunds in cases of suspected abuse or violation of our terms of
products. Additionally, we do not offer refunds for any fees or charges that are non-refundable
by our third-party service providers.
Changes to the Cancellation and Refund Policy
We may update this cancellation and refund policy from time to time, and any changes will be
reflected on this page. We encourage you to review this policy periodically to stay informed
about our cancellation and refund practices.
If you have any questions or concerns about our cancellation and refund policy, please contact
our customer support team at support@kerador.com.
Shipping & Delivery Policy
At Kerador Professional, we want to ensure that our customers receive their orders in a timely
and efficient manner. To that end, we have outlined our shipping and delivery policy below.
Shipping Times
We process and ship orders within 1-2 business days of receiving them. Depending on your
location, shipping times may vary. Domestic orders within India typically arrive within 3-5
business days, while international orders may take up to 14 business days.
Shipping Methods
We use a variety of shipping methods to ensure that your order is delivered in a timely and
efficient manner. Our standard shipping method is by courier, which typically takes 3-5 business
days for domestic orders within India. For international orders, we use USPS International First
Class Mail, which typically takes 10-14 business days for delivery.
Shipping Rates
Shipping rates vary depending on your location and the size and weight of your order. You can
view the shipping rates for your order during the checkout process.
Delivery Confirmation
We provide delivery confirmation for all orders, which allows you to track your order and ensure
that it has been delivered.
International Orders
For international orders, please note that we are not responsible for any customs fees or import
duties that may be imposed by your country’s customs agency. Please check with your local
customs agency for more information.
Returns and Exchanges
If you receive a damaged or defective product, please contact us within 7 days of delivery to
arrange for a return or exchange. We will provide you with a shipping label to return the item to
us, and we will send you a replacement or issue a refund once we receive the returned item.
If you have any questions or concerns about our shipping and delivery policy, please contact our
customer support team at support@kerador.com.
Need help?
Contact us at {email} for questions related to refunds and returns.
